Thank you for shopping with Reset Balance Ltd. This Refund & Returns Policy outlines how we handle refund and return requests for purchases made on www.ResetBalance.com.
1. Refund & Return Policy
Due to the nature of our products (food supplements), we are limited in what we can accept for return or resale to ensure product safety and hygiene.
Refund Eligibility
We offer refunds or replacements only under the following conditions:
Your item arrives damaged, defective, or the wrong product was sent
You notify us within 7 days of delivery
You provide photo evidence (for damaged or incorrect items)
We do not offer refunds or returns for:
Opened or used products
Change of mind or incorrect ordering
Packages marked as delivered but not received (please contact the carrier)
How to Request a Refund or Replacement
Email us at info@resetbalance.com with:
Your order number
A brief description of the issue
Clear photos of the product/packaging (if applicable)
Our support team will review and respond within 2 business days.
If approved, we’ll issue a refund to your original payment method or send a replacement.
2. Cancellations
Orders can only be cancelled before they are shipped.
If your order has already been processed and shipped, it cannot be cancelled.
To request a cancellation, contact us as soon as possible at info@resetbalance.com with your order number.
3. Contact Us
If you have any questions about shipping, delivery, or refunds, please contact our customer service team:
Reset Balance Ltd
Email: info@resetbalance.com
Address: 34 Leicester Road, Broughton Astley, Leicestershire, LE9 6QE
Website: www.resetbalance.com
Effective Date: 15-09-2025
Last Updated: 15-09-2025
